Sarasota, Florida (PRWEB) March 05, 2015

3/12 Tech Tank-Voice of the Customer – Insight, Survey, and Feedback

Voice of the Customer describes the customer’s feedback about experiences with organizations. Effective voice of the customer (VOC) programs allow organizations to connect and engage with customers at key points in the customer journey. Almost all companies understand the need to collect customer feedback. While many organizations know how to listen, just half have the tools and know how to extract valuable information from this data, and…only 1 in 5 act on these insights. Watch demonstrations which show how to uncover insights to gain a deeper understanding of how customers experience the company’s brand.

3/13 Tech Showcase-Predictive Analytics for Contact Center Hiring – HireIQ

HireIQ’s novel predictive analytics-driven recruiting and hiring solutions help customer contact organizations identify job candidates who exhibit the traits of long-tenured, high-performing employees early in the hiring process. The organization benefits through lower recruiting labor costs, faster time-to-hire and improved operational performance. This webcast displays HireIQ’s innovative predictive hiring analytics technology and presents customer case studies as to how the technology reduced attrition and improved key performance measures like CSAT and FCR.

3/16 – 3/19 Shaping the Journey of the Connected Customer Virtual Conference – CRMXchange

The no-cost virtual conference “Shaping the Journey of the Connected Customer”, will position organizations to build more profitable customer relationships by helping them to design and consistently deliver more intuitive customer journeys. Register now for four days of information-intensive webcasts offering proven strategies presented by the leading minds in the industry. The curriculum is structured to benefit contact center leaders at all levels – supervisors, managers, director and C-level executives – helping you build advocacy and improved results.

3/24 Providing ROI on Speech Analytics – Higher Ground

Speech analytics is not a new technology to call centers, but it has recently become a more reliable technology and valuable root-cause analysis business tool. With the ability to review 100 percent of recorded interactions, and organically discover emerging trends, Speech Analytics is proving to be a good investment. Join HigherGround and CallMiner for a fresh look at Speech Analytics and the return on investment it provides.

4/9 Roundtable-Best Practices IVR and Self-Service Best Practices

As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can provide sound business benefits and improve the customer experience. This roundtable will show how interactions can be automated in a way that makes it easy for customers to navigate the service, complete transactions and access information across multiple channels.

About CRMXchange

CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.

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