El Paso, TX (PRWEB) May 16, 2015
DATAMARK, Inc., a leading provider of business process solutions, including outsourced contact center services for Fortune 500 companies and other large enterprises, today announced the launch of its new contact center microsite on the web, and a new video highlighting its contact center technology partnership with Vocalcom.
The contact center microsite at http://www.datamark.net/call-centers offers an in-depth view of the company’s customer care services. Additionally, the site hosts a number of educational resources related to the call center/contact center industry, such as white papers, case studies and infographics.
DATAMARK’s new technology overview video can be viewed at http://www.datamark.net/call-centers/resources/videos/datamark-and-vocalcom-deliver-a-cost-saving-contact-center-solution and also is available for viewing on DATAMARK’s YouTube channel.
The video highlights DATAMARK’s use of Vocalcom’s multichannel contact center software. With the Vocalcom platform, DATAMARK offers its clients bilingual (English-Spanish) customer care services by voice, email, web chat and social media.
“We created the new web and video assets in advance of Call Center Week 2015, the industry’s largest annual trade show, which will be held June 15-19 in Las Vegas,” said DATAMARK Senior Marketing Coordinator Lisa Bond. “Prior to the microsite, our contact center presence online was one of many business services listed on http://www.datamark.net. But as we all know, contact centers are an industry–not simply a service. When it’s this big, it requires its own stand-alone destination on the web.”
DATAMARK and Vocalcom will have booths in the Expo Hall during Call Center Week, hosted at The Mirage Hotel and Casino on the Las Vegas Strip. Expo Hall hours are Wednesday, June 17th 7a.m.-7:30 p.m. and Thursday, June 18th 7:15 a.m. -3:30 p.m.
Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.
Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK’s Outsourcing Insights blog at http://www.datamark.net/blog.
Vocalcom was founded on the principle of a wonderful user experience, providing a contact center software based on an innovative design and useful functionality. More than 3,500 companies such as McDonald’s, Disney, and ITV are using Vocalcom to lower their operational costs, raise productivity, and turn each customer interaction into a positive business outcome. Loved by 550,000+ users for its beautifully crafted interface, Vocalcom is a contact center software, easy to try, buy, implement, and use. For more information about Vocalcom contact center software, visit Vocalcom.com.