El Paso, Texas (PRWEB) April 11, 2015

DATAMARK, Inc., a leading provider of business process solutions including bilingual contact center services, has released a new eBook in advance of the company’s exhibition at two of the largest industry trade shows for customer engagement and call center services.

The eBook: “Outsourced Contact Centers: An Executive Toolkit,” provides a wealth of information to help executives and managers develop strategies for outstanding customer service. It presents introductory information and links to in-depth resources on topics including:

    The outsourcing decision
    Gaining access to technology and expertise
    The benefits of consolidating contact centers
    The benefits of relocating
    Exceeding customer expectations in a multichannel world
    Best practices and considerations for implementation

The eBook is available for complimentary download at this link:


DATAMARK will exhibit its outsourced contact center services at the Professional Association for Customer Engagement (PACE) Convention and Expo, April 19-22 at the Marriott Marquis Hotel in Atlanta, Ga.; and at the Call Center Week Conference and Expo, June 15-19 at the Mirage Hotel and Casino in Las Vegas, Nev.


Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK’s Outsourcing Insights blog at http://www.datamark.net/blog.